Question 1

How did Factory Direct get started?

Accepted Answer

Factory Direct began as a window covering repair and installation service. With years of hands-on experience, we quickly grew into a trusted provider for blinds, shutters, and shades across the Central Valley.

Question 2

Who owns Factory Direct?

Accepted Answer

Factory Direct is co-owned by Matt Austin and Andrew Bird. Matt brings over 15 years of installation, engineering, and property ownership experience, while Andrew’s strength lies in building strong customer relationships and ensuring every client feels supported.

Question 3

What makes Factory Direct different from other companies?

Accepted Answer

Unlike big-box retailers, we combine decades of real-world installation and repair knowledge with a commitment to honest recommendations. We focus on what works best for your home or business—not simply the most expensive option.

Question 4

What areas do you serve?

Accepted Answer

We proudly serve Kern County, Fresno County, and Visalia, working with homeowners, landlords, contractors, and commercial clients.

Question 5

Do you still offer repairs?

Accepted Answer

Yes. Repairs are how we started, and they remain part of our business today. This background gives us a unique perspective on which products are worth investing in long-term.

Question 6

How does your experience benefit customers?

Accepted Answer

Matt’s background in remodeling and mechanical engineering ensures precision and custom solutions, while Andrew’s customer-first approach ensures clear communication and a stress-free process from start to finish.

Question 7

What types of clients do you typically work with?

Accepted Answer

We work with a wide range of customers, from homeowners upgrading their living spaces, to landlords outfitting rentals, to businesses improving their offices with stylish, functional window coverings.

OUR WORK

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